Japanese Language Specialist - Oracle

Japanese Language Specialist - Oracle 

Job Description

Oracle University - Customer Success Manager (CSM)

Oracle Cloud University (OCU) is a P&L education business that trains customers, partners and employees on all of Oracle cloud services including all of SaaS, PaaS and IaaS. The team offers training via digital subscriptions featuring over 4000 hours of cloud content built on a modern platform that offers knowledge checks, practice environments, certification and live analytics on learner progress. Training is sold to all customer segments from enterprise to SMB. OCU is a fast growing business with a commitment to help thousands of learners to stay current on Oracle's cloud products.

Brief Posting Description

Drive maximum adoption and consumption of Oracle University Learning Subscriptions and identify/drive expansion opportunities via high value relationship with the client. Responsible for accounts and delivering customer's overall success with our Learning Subscriptions, securing renewals, driving adoption/activation/Consumption and delivering highest levels of customer satisfaction.

Detailed Description

1. Develop long term partnership with Oracle University customers to ensure they remain successful by realizing the full value of their investment in our learning solutions.

2. Deliver on an exceptional Learning experience with proactive communication with Training Administrators, orchestrating the right internal resources, and effectively using CSM process to track and execute customer learning goals.

3. Ensure customers continues/renews our Learning Subscriptions.

4. Responsible for maintaining a high level of client satisfaction by being a liaison between the customer and Oracle University delivery and product development teams.

5. Identify product expansion/up sell opportunities.

6. Identify Renewal risk, and work with extended internal teams to create and execute on "get well" plans.

Job Requirements

Very good Japanese & English communication skills

C certification/Master level in Japanese

Recommended 2 to 5 years' experience in Customer Success/Service roles or Cloud Sales and demonstrated ability building successful customer relationships.

Strong communication and Presentation skills

Basic understanding of Cloud architecture.

Ability to manage complex account situations and lead resolution towards mutual success and partnership

Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders.

Passion for customer success.

Self-motivated, team-oriented and focused on exceeding client expectations

Ability to prioritize, multi-task, and perform effectively under pressure

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: Other

Employment Type: Full Time, Permanent

Company Profile

Oracle India Pvt. Ltd.

At Oracle, we empower businesses that are changing the world by providing them with the world’s most complete integrated Business Software, Systems and Cloud technology. We are a global company focused on helping top talent reach their full potential.

At Oracle, we are offering you a world of opportunity and an undeniably great place to work. As part of our team you’ll work in an exciting, high-energy environment, collaborating with some of the sharpest minds in the industry.

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